Supervisor Service Delivery – Logistics

C.H. Robinson

Supervisor of Service Delivery responsible for executing logistics strategies at C.H. Robinson.

Posted 7/24/2026full-timeRemote • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Delivery Management, focusing on operational excellence and continuous improvement methodologies. Proven ability to lead teams, mentor staff, and drive effective communication and collaboration across business functions.

Highest-signal resume keywords

Service Delivery ManagementOperational Excellence MethodologiesTeam Leadership and MentoringProblem-Solving SkillsMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementKPI ManagementRoot Cause AnalysisContinuous Improvement MethodologyStandard Practices Execution

Soft Skills

Interpersonal CommunicationConflict ResolutionAdaptabilityCoaching and FeedbackRelationship Building

Industry Keywords

Service DeliveryCustomer ServicePerformance DashboardsAccount OnboardingBusiness Objectives

About the role

Key responsibilities & impact

Drive consistent execution that meets Service Delivery requirements and expectations
Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
Key customer contact for Service Delivery (Operational) needs
Collaborate with multiple areas of the business to drive standardization of leading practices
Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
Ensure service delivery team has resources required to execute day-to-day operations
Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
Maintain and utilize Account Specific Onboarding for new team members

Requirements

What you’ll need

Minimum 3 years of experience in operations and/or customer/client service facing role
Experience mentoring and or coaching small project teams
Ability to travel up to 7.5% (domestically and international)
Bachelor’s degree from an accredited college or university (preferred)
Previous supervisory experience (preferred)
Experience executing businesses through Standard Practices and Operational Excellence methodologies (preferred)
Proficient in Microsoft Office Suite of programs (preferred)
Strong problem-solving and conflict resolution skills (preferred)
Ability to adapt and lead in a fast-paced environment (preferred)
Strong interpersonal/communication and presentation skills (preferred)
Ability to develop strong working relationships, both internally and externally (preferred)
High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework (preferred)
Ability to work collaboratively within the business setting (preferred)

Benefits

Comp & perks

EPF contribution 15%
Group Health Insurance
Flexible Benefit (Dental treatment or Optical purchase)
Birthday Leave