Senior Carrier Payment Support Specialist

C.H. Robinson

Customer-facing role at C.H. Robinson supporting carrier partners through payment-related inquiries.

Posted 4/28/2026full-timeEden Prairie • Minnesota • 🇺🇸 United StatesSenior💰 $18 - $38 per hourWebsite

About the role

Key responsibilities & impact

Manage a high volume of inbound calls, emails, and chats from carrier partners, resolving payment-related inquiries in real time
Investigate and resolve open payables issues using system tools, data analysis, and critical thinking
Release payments in accordance with established procedures, controls, and compliance standards
Communicate clearly and professionally with internal and external partners to ensure timely resolution
Exercise sound judgment, escalating complex issues when appropriate
Identify trends and recommend process improvements with an understanding of broader business impact
Maintain accurate records of interactions and updates within systems
Collaborate with team members, provide back-up support, and assist in coaching less experienced colleagues
Continue building expertise in direct payables, systems, and business processes

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum 4 years of data entry or related experience
Minimum 2 years of customer service experience, including phone-based support
Experience in a high-volume, fast-paced support or operations environment
Proficiency in Microsoft Office
Experience with Navisphere or similar systems
Strong communication and interpersonal skills, with the ability to handle sensitive or complex conversations
Demonstrated critical thinking and problem-solving skills
Strong attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines
Positive, professional attitude with a focus on delivering a strong partner experience
Ability to influence, collaborate, and drive improvements across teams
Commitment to a diverse and inclusive work environment

Benefits

Comp & perks

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicepayment processingdata analysiscritical thinkingproblem-solvingattention to detailorganizational skillsprocess improvementmulti-tasking

Soft Skills

communication skillsinterpersonal skillsjudgmentcollaborationinfluenceprofessional attitudecoachingsensitivity handlingtime managementcommitment to diversity

Certifications

high school diplomaGED equivalent