Order Management Analyst

C.H. Robinson

Order Management Analyst at C.H. Robinson ensuring flawless execution of the order process.

Posted 4/7/2026full-timeEden Prairie • California, Minnesota, New Jersey • 🇺🇸 United StatesJunior💰 $22 - $46 per hourWebsite

About the role

Key responsibilities & impact

Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
Execute and leverage reporting to enhance the customer experience, improve processes and distribute operational information to the team
Perform to tactical and operational KPI targets

Requirements

What you’ll need

Minimum 1 year of customer service or account coordination-related experience
Proficient in Microsoft Excel; able to navigate multiple systems
Available to work flexible schedule including some weekends and holidays
High school diploma or equivalent
Bachelor’s degree a plus!
Supply chain knowledge
Demonstrated commitment to excellent customer service
Strong written and verbal communication skills
Strong attention to detail
Team-oriented; able to work collaboratively in fast-paced environment
Ability to work independently
Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
Process-oriented; able to identify gaps and opportunities for improvement
Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!

Benefits

Comp & perks

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementinventory reconciliationforecastinginvoicingreportingExcelExcel Macrosprocess improvementsKPI targetsdata management

Soft Skills

customer serviceprofessional communicationproblem-solvingattention to detailteam-orientedindependent workcreative thinkingstrategic thinkingcollaborationtimely issue resolution

Certifications

high school diplomabachelor's degree