Support Engineer

• Triage and prioritize support tickets based on severity.
• Analyze issues, determine root causes, and communicate resolutions effectively.
• Partner with senior analysts on service transition initiatives and process improvements.
• Document system impacts using workflow diagrams, use cases, and functional diagrams.
• Collaborate with IT teams to resolve technical failures and identify root causes.
• Perform operational tasks to maintain service levels and performance standards.
• Contribute innovative ideas to improve product quality and user experience.

Technology Support Analyst

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst