Customer Support Representative

C&C Search

Customer Support Representative delivering technical support for EdTech solutions through phone and email. Involves managing support requests and collaborating with teams to resolve issues.

Posted 4/23/2026contractRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $31 per hourWebsite

About the role

Key responsibilities & impact

Independently manage and prioritize high seasonal volume of customer support requests
Communicate with District Administrators and Application Partners to resolve product-related issues
Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features
Navigate and contribute to internal and external product documentation
Collaborate and support the team by sharing ideas and knowledge

Requirements

What you’ll need

Experience in fast-paced customer-facing positions
Passion for solving technical problems to help others
Comfort navigating ambiguity
Excellent communication skills
Technical Prowess
Team player
Interest in education
Bonus: Experience with data imports and integrations
Bonus: Experience with Single Sign On (SSO)
Bonus: Experience working with K-12 schools or districts
Bonus: Experience with industry tools such as Salesforce, Slack, Guru, Confluence

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities
Flexible working hours
Work from home options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data importsintegrationsSingle Sign On (SSO)technical problem-solving

Soft Skills

communicationanalytical skillsproblem-solvingteam playernavigating ambiguity