Bynder

Technical Success Manager

Bynder

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $96,000 - $127,000 per year

About the role

  • Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.
  • Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
  • Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
  • Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
  • Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
  • Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
  • Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.

Requirements

  • 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role
  • Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
  • Excellent verbal and written communication skills; you'll be in meetings and emailing customers and colleagues every day
  • Strong organizational, prioritization, and time management skills
  • Ability to understand high-level business objectives and translate into tactical technical initiatives.
  • Ability to comprehend and explain technical concepts, especially to non-technical people
  • An obsession with providing the best in class Customer Experience.
Benefits
  • Competitive compensation
  • 401(k) - dollar for dollar match up to 6%
  • 100% Company-paid medical, dental, vision, and life coverage for you and your family
  • Unlimited vacation policy
  • Room to advance in a high-growth tech company
  • Referral bonus plans
  • A light-hearted and fun work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Enterprise SaaSAccount ManagementImplementationTechnical SupportDevelopmentConsultingWorkflow ManagementProject ManagementMarketing TechnologyDAM Platforms
Soft Skills
communication skillsorganizational skillsprioritization skillstime management skillscustomer experience focusstrategic thinkingproblem-solvingcollaborationleadershipadaptability