Associate Customer Success Manager
Bynder
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $69,000 - $85,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance
- Drive value and measurable business outcomes aligned to corporate strategic objectives
- Increase adoption and consumption of Bynder's Solutions and integrations
- Execute against the strategic success plan
- Manage and own the renewal cycle end-to-end
- Collaborate on account strategy for retention and growth
- Develop strong account knowledge through diligent profiling and discovery
- Map and engage key stakeholders across the customer’s organization
- Keep customers informed on Bynder's latest innovations
- Act as a liaison between the customer and the Product team
- Accountable for driving industry-leading gross retention, net retention, and expansion
Requirements
- 1-3 years of experience in customer success, account management, or a sales-related field
- 1+ years experience in B2B SaaS, ideally within the DAM or Martech industry
- Business acumen and commercial skills
- Proven experience managing a book of business at scale
- Strong customer storytelling
- Experience managing the end-to-end renewal cycle
- Proven ability to build and manage an expansion pipeline
- Experience engaging with system integrators and tech partners
- Excellent communication, professionally assertive, and interpersonal skills
- Strong analytical skills and data-driven
- Proficiency with AI tools and understanding of AI's impact on marketing industry
Benefits
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Commuter benefits
- Referral bonus plans
- A light-hearted and fun work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementB2B SaaSrenewal cycle managementexpansion pipeline managementdata analysisAI tools proficiency
Soft skills
business acumencommercial skillscustomer storytellingcommunication skillsinterpersonal skillsanalytical skillsprofessionally assertive