Client Service Analyst – Livechat

Bybit

Client Service Analyst providing assistance via live chat and email at Bybit. Ensuring excellent customer service and managing inquiries in a remote role.

Posted 7/27/2026full-timeRemote • ⛩ Anywhere in AsiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Assist clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company's platform/product including keeping abreast of general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements

What you’ll need

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
Minimum diploma in business administration or business management with keen and sharp eye for numbers
Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
Advantageous for candidates with experience working in financial institutions, fintech
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts
Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Benefits

Comp & perks

Study Growth Fund: We support your professional development and continuous learning.
Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.