Regulatory Customer Service Adviser
By Referrals Only
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,750 - £29,625 per year
Job Level
Mid-LevelSenior
About the role
- Extracting data from our internal systems. You’ll use this data to complete the request in line with ICO requirements.
- Processing requests from closed account holders for bank statements in line with CMA’s requirements.
- Working through Right to Erasure requests where customers have requested data we hold to be deleted.
- Working across multiple systems including G-Suite to support our customers and the business.
- Triaging, tagging, responding to and resolving e-mail queries relating to data.
- Helping customers troubleshoot issues relating to their requests.
- Taking escalations from other COps across the business around regulatory processes.
- Speaking to customers/third parties (solicitors, law firms, etc) about their requests over the phone, via e-mail and through our in-app chat.
- Making sure processes are correctly followed when it comes to regulatory compliance.
- Improving our processes with great feedback.
Requirements
- You’re experienced in working in a regulatory environment in a bank.
- You have an incredible eye for detail
- You have excellent written & verbal communication skills
- You’re super clued up on regulatory processes (you know what DSAR and CMA stands for and what they mean to a regulated bank)
- You’re able to meticulously go through long processes whilst keeping yourself motivated
- You’re comfortable making calls to customers.
- You’re enthusiastic about helping our customers when it comes to their data rights and learning more about data rights yourself
- You work well independently & you can be collaborative in a wider team
- You work well to tight deadlines
- You live Monzo’s core values every day