Operations Manager – Identity and Access Management
By Light Professional IT Services
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead and manage a multidisciplinary team of operations, support engineers, and administrators responsible for the IAM system’s availability, performance, and security.
- Ensure the ongoing health and operational status of the IAM system, maintaining high availability, performance monitoring, and reliability.
- Oversee incident response, root cause analysis, and problem resolution to minimize service disruptions and downtime.
- Collaborate closely with the Site Reliability Engineering (SRE) team to implement reliability improvement strategies, monitoring solutions, and automation processes to enhance system uptime and performance.
- Develop and optimize Standard Operating Procedures (SOPs) for the deployment, configuration, monitoring, and management of IAM resources.
- Work with agency stakeholders to maintain and improve processes around user access, identity lifecycle management, and compliance.
- Coordinate the implementation of new IAM features and upgrades in a manner that aligns with system reliability and security best practices.
- Collaborate with security teams to ensure IAM systems adhere to all security requirements, including periodic vulnerability assessments, logging, and auditing.
- Drive continuous improvement through automation, monitoring, and proactive issue identification to ensure system scalability and cost-effectiveness.
- Ensure compliance with disaster recovery and business continuity requirements, including executing regular failover testing and recovery plans.
- Monitor key performance indicators (KPIs) to measure and improve system uptime and service levels.
Requirements
- 10+ years of experience managing mission-critical IT operations, preferably in a federal government or highly regulated environment.
- 7+ years of direct experience in Identity and Access Management (IAM) operations or related fields.
- Experience working in an Agile DEVOPS environment and SAFe.
- Hands-on experience with automation tools (e.g., Terraform, Ansible, Puppet, Jenkins) and CI/CD processes or managing a team that performs automation.
- Proven experience collaborating with Site Reliability Engineering (SRE) teams to enhance system reliability, optimize monitoring strategies, and automate issue resolution.
- Strong leadership and communication skills to mentor and manage technical teams, as well as interface with senior agency officials.
- Proven experience with implementing and supporting IAM Single Sign On (SSO) solutions.
- Solid understanding of identity lifecycle management, authentication methods (SAML, OAuth, MFA), and directory services (LDAP, Active Directory).
- Familiarity with federal IT security and compliance standards (FISMA, NIST SP 800-53).
- Strong knowledge of system monitoring tools, incident management frameworks, and automation practices (e.g., using tools like Splunk or ServiceNow).
- Experience with cloud services (AWS, Azure) and hybrid environments.
- Excellent problem-solving and decision-making skills.
Benefits
- Medical, Dental & Vision Coverage
- Wellness Program
- 401(k) Matching
- Disability (Short Term & Long Term)
- Employee Assistance Program
- Life Insurance
- Education & Training
- Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Identity and Access Management (IAM)AgileDEVOPSTerraformAnsiblePuppetJenkinsSingle Sign On (SSO)authentication methodsdirectory services
Soft Skills
leadershipcommunicationproblem-solvingdecision-making