Technical Writer
By Light Professional IT Services
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Develop, manage and maintain the central document repository on SharePoint
- Develop, maintain and technically edit a variety of documents, including standard operating procedures (SOPs), user guides and training materials, work instructions, technical manuals, process flow charts, configuration guides, and system requirements documents.
- Organize and assimilate technical material and data according to set standards regarding order, clarity, conciseness, style and terminology.
- Maintain electronic files, databases and electronic tracking records of all revised, archived and newly published documents.
- Edit, standardize and revise material prepared by others in an organized and technically understandable manner.
- Review published materials and recommend and implement revisions or changes in scope, format and content.
- Establish and standardize the methods of publication and/or reproduction.
- Select and/or create photographs, drawings, graphics, sketches, diagrams, and charts to illustrate and enhance revised and newly published material.
- Study technical drawings, statistical analyses, and operating procedures to enhance clarity and assure accuracy of weekly, monthly, and other programmatic reports.
- Follow, track and observe ongoing developmental and experimental customer support activities to determine the best course-of-action (COA) regarding operating procedures, work instructions, user guides and training materials.
- Analyze developments in specific “customer directed” IT areas utilizing Customer Support Packages (CSP) to determine the need for revisions in previously published materials and the development of new material.
- Review hardware manufacturer user guides, trade catalogs, drawings and other data relative to the maintenance and service of equipment.
- Provide specific analyst documentation to support the highest level of customer service.
Requirements
- Technical Writing experience.
- Proficiency with Microsoft Office products to include advanced skills with Microsoft Word and PowerPoint.
- Experience with Microsoft SharePoint
- Excellent proofreading, editing, and technical document formatting experience.
- Excellent written and oral communications skills.
- Exceptional attention-to-detail and time management skills.
- Direct experience with Information Technology (IT) documentation, policy, and procedures.
- Ability to work with minimal supervision.
Benefits
- Medical, Dental & Vision Coverage
- Wellness Program
- 401(k) Matching
- Disability (Short Term & Long Term)
- Employee Assistance Program
- Life Insurance
- Education & Training
- Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical WritingDocument FormattingEditingProofreadingData AnalysisTechnical DocumentationStandard Operating ProceduresUser GuidesProcess Flow ChartsConfiguration Guides
Soft skills
Attention to DetailTime ManagementWritten CommunicationOral CommunicationOrganizational SkillsAbility to Work Independently