BWT Operadora

Mid-level Operations Analyst

BWT Operadora

full-time

Posted on:

Location Type: Office

Location: Curitiba • Brazil

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About the role

  • Provide pre- and post-sales support, assisting the sales team;
  • Serve as the point of contact for resolving issues with the end customer and suppliers, at destination and during onboarding;
  • Place concierge requests when requested by the sales team;
  • Manage bookings and discrepancies on the company portal;
  • Report discrepancies and resolutions to management;
  • Participate in trainings and workshops to improve knowledge of tourist destinations and customer service;
  • Stay updated on trends and developments in the tourism market.

Requirements

  • Bachelor's degree (in progress or completed) in Tourism, Public Relations, or Business Administration
  • Experience in sales support or post-sales support
  • Knowledge of tourism products and services
  • Proficiency with Microsoft Office
  • Intermediate level of English.
Benefits
  • Meal allowance (Swile)
  • Commuter/transport allowance
  • Free parking
  • Health insurance (Amil)
  • Dental insurance (Dental Uni)
  • Psychological counseling, nutritional support, and maternity support
  • Total Pass
  • Partnership with SESC
  • Birthday day off
  • Discounts on higher education courses at Uniasselvi
  • Workplace exercise/stretching sessions
  • Quick massage
  • Discounts on Serra Verde Express train tours
  • Employee discount club.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportpost-sales supportknowledge of tourism productscustomer service
Soft Skills
communicationproblem-solvingorganizational skills
Certifications
Bachelor's degree in TourismBachelor's degree in Public RelationsBachelor's degree in Business Administration