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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud InvestigationTransaction Processing RulesPayment Processing RegulationsVISA ChargebackFinancial ReconciliationFraud Risk ManagementChange Management
Soft Skills
Communication SkillsCustomer FocusNegotiation SkillsRelationship ManagementOrganizational SkillsTime ManagementAttention to DetailCoaching Skills
Tools & Technologies
MS ExcelPowerPointSharePointOutlook
Industry Keywords
Fraud RisksPayment SchemesFraud TrendsRisk Management FrameworkCompliance
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
- Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
- Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
- Support the VISA Dispute and Financial Reconciliation processes.
- Identify new fraud trends and collaborate on effective prevention strategies.
- Support Allica’s Change programme, providing SME knowledge.
- Assist with training needs and provide coaching as appropriate.
- Communicate ongoing and new fraud risks and trends appropriately to the business.
- Adhere to and support Allica’s risk management framework.
- Ensure full compliance with Allica’s policies as required.
Requirements
What you’ll need- Fraud Investigation experience is essential.
- Strong knowledge of transaction and payment processing rules, regulations, and platforms.
- Excellent communication skills, both written and verbal.
- Enjoys a variety of different activities and comfortable switching priority as needed.
- Strong customer focus, with an emphasis on doing the right thing.
- Good negotiation skills, able to engage effectively in challenging situations and under pressure.
- Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
- Excellent communication and leadership skills.
- Organisational and time-management skills.
- Attention to detail.
Benefits
Comp & perks- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
