Senior Deskside Support Technician

BVA Bear's IT Solutions

Senior Deskside Support Technician delivering onsite white-glove IT support for Philadelphia City Council facilities. Supporting workstations, meetings, troubleshooting, training, and technology transitions.

Posted 8/15/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-touch deskside support, including workstation setup, configuration, and troubleshooting for executive users. Proficient in managing audiovisual technology and delivering end-user training within a municipal or legislative office environment.

Highest-signal resume keywords

Deskside Support ExperienceCustomer Service SkillsWindows Operating Systems ProficiencyMicrosoft 365 ProficiencyAudiovisual Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workstation SetupConfigurationData MigrationTroubleshootingService Request Documentation

Soft Skills

Strong Customer ServiceFlexibility

Tools & Technologies

Ticketing SystemCollaboration Tools

Certifications & Qualifications

U.S. Citizenship

Industry Keywords

Municipal Office SupportLegislative Office SupportHigh Touch IT Support

About the role

Key responsibilities & impact

Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools
Perform individualized workstation setup, configuration, upgrades, and data migration
Respond to, resolve, and document service requests using the City approved ticketing system
Support audiovisual and collaboration technology for City Council meetings and public hearings
Deliver end-user training and technology refresher sessions
Assist with Right-to-Know RTK data collection support activities as required
Execute transition in and transition out tasks under the direction of the Project / Operations Manager
Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions
Provide high touch, in person “white glove” IT support to Philadelphia City Council members and staff across City Hall and district offices

Requirements

What you’ll need

Minimum 5–7 years of deskside or desktop support experience
Strong customer service skills and experience supporting executive or government users
Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools
Experience supporting municipal or legislative office environments preferred
Audiovisual and meeting support experience preferred
U.S. citizenship required
Must provide proof of U.S. citizenship prior to employment
Must reside within a reasonable commuting distance of Philadelphia
Flexibility required to support City Council meetings, hearings, and transition activities
Ability to work an 8-hour workday scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays

Benefits

Comp & perks

Health insurance
Limited remote work may be available as appropriate
Flexible work from home options available