Senior Deskside Support Technician – P/T Position

BVA Bear's IT Solutions

Senior deskside technician providing white-glove IT support to Philadelphia City Council members and staff. Configuring workstations, resolving tickets, and supporting meetings across City Hall and district offices.

Posted 8/15/2026part-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing deskside support, including workstation setup, configuration, and troubleshooting for desktops and laptops. Proficient in supporting audiovisual technology and delivering end-user training in municipal or legislative environments.

Highest-signal resume keywords

Deskside Support ExperienceWindows Operating Systems ProficiencyMicrosoft 365 ExpertiseAudiovisual Support ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workstation SetupConfigurationData MigrationTroubleshootingService Request Documentation

Soft Skills

Customer ServiceTraining Delivery

Tools & Technologies

Ticketing SystemCollaboration Tools

Certifications & Qualifications

U.S. Citizenship

Industry Keywords

Municipal SupportLegislative Office SupportRight-to-Know RTK

About the role

Key responsibilities & impact

Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools
Perform individualized workstation setup, configuration, upgrades, and data migration
Respond to, resolve, and document service requests using the City-approved ticketing system
Support audiovisual and collaboration technology for City Council meetings and public hearings
Deliver end-user training and technology refresher sessions
Assist with Right-to-Know RTK data collection support activities as required
Execute transition and transition-out tasks under the direction of the Project / Operations Manager
Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions

Requirements

What you’ll need

Minimum 5–7 years of deskside or desktop support experience
Strong customer service skills
Experience supporting executive or government users
Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools
Experience supporting municipal or legislative office environments preferred
Audiovisual and meeting support experience preferred
U.S. citizenship required
Proof of U.S. citizenship required prior to employment
Non-citizens, including lawful permanent residents, are not eligible

Benefits

Comp & perks

Health insurance
Flexible work from home options available