Customer Onboarding Consultant

BuzzTechMedia

Customer Onboarding Consultant guiding new clients through their onboarding journey at BuzzTech Media. Collaborating with internal teams to ensure client satisfaction and smooth transitions to ongoing support.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Welcome new clients and guide them through the onboarding process
Conduct virtual onboarding calls to understand client needs, goals, and workflows
Coordinate with internal teams to ensure accurate setup and timely service
Track onboarding progress and maintain detailed records in CRM systems
Address questions or concerns and escalate issues when needed
Ensure a smooth transition from onboarding to ongoing account support

Requirements

What you’ll need

Experience in customer onboarding, client services, or sales is preferred but not required
Strong communication and relationship-building skills
Highly organized with excellent follow-up and attention to detail
Comfortable working in a fully remote, fast-paced environment
Tech-savvy with the ability to learn new tools and processes quickly
Professional, positive, and solution-oriented mindset

Benefits

Comp & perks

Competitive base salary plus performance-based bonuses
Benefits including medical, dental, 401(k), and paid time off
Fully remote position with structured support
Collaborative and growth-oriented team culture

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsrelationship-building skillsorganizational skillsattention to detailfollow-up skillssolution-oriented mindset