Customer Success Manager

Buzz Solutions

Customer Success Manager driving utility customer adoption, ROI, and retention for Buzz Solutions’ AI-powered infrastructure inspection platform. Partnering with Sales, Product, and Engineering to expand use cases and improve customer outcomes.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the post-sale customer experience within the electric utility sector, leveraging data to drive engagement and retention while effectively communicating complex technical concepts. Proven ability to collaborate with cross-functional teams to advocate for customer needs and improve outcomes.

Highest-signal resume keywords

SaaS Customer Success ExperienceElectric Utility Industry KnowledgeSalesforce ProficiencyCustomer Outcome ManagementTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementData AnalysisProblem-SolvingProduct Adoption StrategiesTechnical Concept Explanation

Soft Skills

CollaborationAdvocacyTraining OrganizationCommunication

Tools & Technologies

SalesforceCustomer Success Tooling

Industry Keywords

Transmission OperationsDistribution OperationsAsset InspectionVegetation ManagementWildfire MitigationUtility ProcurementCapital Planning

About the role

Key responsibilities & impact

Own the end-to-end post-sale customer experience as the primary point of contact for electric utility customers and partners
Drive platform engagement, adoption, ROI, renewal, and long-term retention
Identify expansion opportunities using product adoption, usage data, and customer outcomes, partnering with Sales on opportunities
Advocate for customer needs internally to influence product direction and roadmap priorities
Identify at-risk customers and lead efforts to improve outcomes
Organize training sessions, product deep dives, and customer enablement efforts
Maintain accurate account health, engagement, and adoption data in Salesforce and customer success tooling
Bridge customers with engineering, product, and sales teams

Requirements

What you’ll need

6–8 years of experience in a SaaS Customer Success role
Direct electric utility industry experience or experience selling and supporting technology into utilities
Familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles
Excellent verbal and written communication skills
Ability to clearly and compellingly explain complex technical concepts to field and executive audiences
Comfort discussing AI and computer vision concepts, including model performance, false positives and negatives, and confidence thresholds
Strong problem-solving skills and ability to provide tailored solutions
Proven track record of driving customer outcomes
Experience with Salesforce and other enterprise-level systems
Ability to collaborate across internal teams
No United States visa sponsorship provided

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Buzz Solutions Website LinkedIn All Job Openings 11 - 50 employees ⚡ Energy 🤖 Artificial Intelligence 🔐 Security Energy
Artificial Intelligence
Security Buzz Solutions is a company specializing in visual intelligence solutions for the energy infrastructure sector. Their platform leverages artificial intelligence to inspect, maintain, and secure energy assets such as transmission lines, distribution grids, and substations. The company aims to modernize energy infrastructures by providing actionable intelligence to utility teams, enhancing operations, improving security, and optimizing project management. Buzz Solutions enables condition-based maintenance, detecting anomalies and defects quickly to prevent failures and manage vegetation effectively, especially during adverse weather conditions. The company collaborates with large utility organizations, offering technology that improves inspection efficiency, reduces maintenance costs, and enhances the reliability of energy supply. Customer Success Manager Job not on LinkedIn 🔥 0 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the end-to-end post-sale customer experience as the primary point of contact for electric utility customers and partners
Drive platform engagement, adoption, ROI, renewal, and long-term retention
Identify expansion opportunities using product adoption, usage data, and customer outcomes, partnering with Sales on opportunities
Advocate for customer needs internally to influence product direction and roadmap priorities
Identify at-risk customers and lead efforts to improve outcomes
Organize training sessions, product deep dives, and customer enablement efforts
Maintain accurate account health, engagement, and adoption data in Salesforce and customer success tooling
Bridge customers with engineering, product, and sales teams 🎯 Requirements
6–8 years of experience in a SaaS Customer Success role
Direct electric utility industry experience or experience selling and supporting technology into utilities
Familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles
Excellent verbal and written communication skills
Ability to clearly and compellingly explain complex technical concepts to field and executive audiences
Comfort discussing AI and computer vision concepts, including model performance, false positives and negatives, and confidence thresholds
Strong problem-solving skills and ability to provide tailored solutions
Proven track record of driving customer outcomes
Experience with Salesforce and other enterprise-level systems
Ability to collaborate across internal teams
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