Staff User Researcher

Buyers Edge Platform

Staff User Researcher defining research strategy and building capability for Buyers Edge Platform. Collaborating across product lines to elevate user insights and strategic decision-making.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Build the Research Function from the Ground Up
Define and execute the vision, strategy, and operating model for research at BEP
Design scalable research operations across 7 product lines with varying maturity, users, and business models
Establish foundational systems: research repository, intake and prioritization processes, governance, quality standards, participant recruitment, and data privacy practices
Partner with design leadership to shape the roadmap and long-term plan for growing research as a strategic capability
Elevate Research Craft Across the Organization
Uplevel the design team’s research capability through coaching, workshops, critiques, and office hours
Create practical frameworks, templates, and toolkits that make high-quality research easier and more consistent
Model strong research craft while empowering designers to confidently own appropriate research
Exercise sound judgment on when to lead directly vs. enable from the sidelines
Drive High-Impact Strategic Research
Lead complex, ambiguous research initiatives that inform product direction and executive decisions
Proactively identify gaps in organizational understanding and initiate research to address them
Synthesize insights across products to uncover patterns, opportunities, and strategic recommendations
Translate findings into compelling narratives that drive alignment and action
Partner closely with Product, Design, and cross-functional leaders to ensure research meaningfully shapes roadmaps
Champion a User-Centered Culture
Establish research as a trusted, strategic voice within product and design leadership
Clearly communicate the value and impact of research to stakeholders
Advocate for users in critical decision-making moments
Help embed user-centered thinking across BEP’s product organization

Requirements

What you’ll need

8–10+ years of experience in user research, ideally in B2B SaaS or enterprise software
Experience building research practices, systems, and team capability from scratch
Deep expertise across qualitative and quantitative methods, with strong judgment on when and how to apply them
Experience designing research operations that scale (repositories, panels, governance, intake processes)
Strong coaching and enablement skills
Proven ability to influence product and design strategy through research insights
Comfort with ambiguity and leading without predefined structure
Excellent communication and storytelling skills across technical and non-technical audiences
Strong cross-functional partnership and collaborative leadership skills

Benefits

Comp & perks

Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
Grow with us. Enjoy strong training, development, and competitive pay.
Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchqualitative methodsquantitative methodsresearch operationsdata privacy practicesresearch repositoryparticipant recruitmentgovernanceintake processesB2B SaaS

Soft Skills

coachingenablementinfluencecommunicationstorytellingcollaborative leadershipjudgmentcomfort with ambiguitystrategic thinkingcross-functional partnership