Technical Operations Manager, Reach Platform
Buyers Edge Platform
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead technical execution for the Reach team: the Manager, Program and Partnerships owns external relationships, prioritization, and strategy; this role owns the systems, data pipelines, integrations, and automations that make the product run day-to-day.
- Partner with the Manager, Program and Partnerships daily to translate product decisions into operational reality—scoping build effort, flagging technical constraints, and owning delivery of the infrastructure
- Coordinate with the Salesforce team to configure and maintain Salesforce for Reach workflows: build custom objects, fields, page layouts, validation rules, flows, and reports that support campaign setup, merchant onboarding, and billing tracking.
- Own the Reach data model in Salesforce; ensure campaign records, merchant accounts, and offer data are accurate, complete, and integrated with downstream systems.
- Own the operational relationship with data partners: monitor daily pipeline health, validate inbound campaign and transaction data, and ensure offer activations, redemptions, and settlement records are flowing accurately.
- Build and maintain error alerting and automated data validation checks so that pipeline failures or silent data gaps are caught before they affect campaign performance or billing; own investigation and resolution of data discrepancies.
- Execute the end-to-end campaign workflow—offer configuration, data submission to publisher systems, activation confirmation, live monitoring, and campaign closure—with automated QC checks at each stage to catch errors before they reach production.
- Build and maintain the operational tooling (scripts, automations, dashboard alerts) that supports the PM and account teams in tracking campaign status and resolving issues quickly.
- Build and operate the merchant onboarding workflow: data intake, Salesforce provisioning, merchant setup, and offer configuration—with automated validation and status tracking to minimize manual steps and reduce time-to-first campaign.
- Build and maintain Metabase (or equivalent) dashboards that give the PM, Sales, and Account teams self-service visibility into campaign performance, diner acquisition, offer redemption rates, and incremental spend.
- Write and maintain SQL queries against Dinova’s data warehouse to power reporting pipelines; use Python scripts and AI tools to automate report generation and flag anomalies without manual intervention.
- Build automated reconciliation processes that match card-network and transaction data against billing records, flag discrepancies, and generate invoices for performance-based fees with minimal manual handling.
- Use AI coding tools daily to write, debug, and maintain Python scripts, generate Salesforce configurations, build SQL queries, and accelerate API integration work; AI is a core part of how this role gets work done, not an optional enhancement.
- Document and share reusable AI-assisted workflows and automations across the Reach team so that operational tooling improves continuously without accumulating manual overhead.
- Coordinate with Sales, Account Management, Finance, IT, and Operations to build and maintain the processes and systems each team depends on to support Reach—acting as the operational infrastructure layer that connects the PM’s strategy to execution across the organization.
Requirements
- 3–6 years in a technical operations, systems operations, or product operations role where hands-on configuration and scripting were core responsibilities (not just oversight).
- Demonstrated experience with Salesforce administration at the configuration level (custom fields, flows, objects, reports)—admin certification a plus.
- Experience with SQL and Python in an operational context (data validation, reporting pipelines, API integrations, or automation scripts).
- Experience working with or alongside a product manager in a fast-moving, early stage product environment.
- Experience with Salesforce configuration and integration: custom objects, fields, validation rules, flows, page layouts, and reports—you configure it yourself, not just describe what needs to happen.
- SQL proficiency: writes queries against relational databases to extract, validate, and transform data for reporting and reconciliation pipelines.
- Python scripting: comfortable writing and maintaining scripts for data processing, API calls, automation, and reporting—with or without AI assistance.
- API integration experience: has worked with REST APIs, understands authentication patterns, can read API documentation, and can troubleshoot integration failures at the data level.
- Data pipeline monitoring and validation: experience building or operating scheduled data workflows; knows how to set up error alerting and data quality checks so failures surface before they cause downstream damage.
- BI/reporting tool proficiency: Metabase, Tableau, Looker, or equivalent—can build and maintain dashboards without a dedicated analyst.
- Daily AI tool usage: uses Claude, ChatGPT, or similar LLMs as a coding and operations accelerant—prompting for Python scripts, Salesforce configurations, SQL queries, and debugging—not as a novelty but as a standard part of the workflow.
- Cross-functional operator: comfortable working across Sales, Finance, IT, and Product to gather requirements and build systems those teams depend on.
- Ownership mentality: takes accountability for end-to-end delivery, flags problems early, and builds sustainable systems rather than one-time fixes.
Benefits
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce administrationSQLPython scriptingAPI integrationdata pipeline monitoringdata validationreporting pipelinesautomation scriptscustom objectsvalidation rules
Soft Skills
cross-functional collaborationownership mentalityproblem-solvingaccountabilitycommunicationoperational executionstrategic thinkingadaptabilityattention to detailteamwork
Certifications
Salesforce admin certification