Associate Customer Success Manager
Buyers Edge Platform
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Monitor the support tool for new tickets submitted by customers or on behalf of customers
- Provide guidance and best practice methodology to customers using the system
- Update and create documentation for the support tool knowledge base to align with customer requests
- Recommend to each customer which tools should be used for specific purpose(s)
- Train customers on existing applications
Requirements
- At least two years prior experience with the supply chain/technology industry
- Prior experience troubleshooting questions and resolving issues
- Competency in working with Microsoft Office Programs: Excel, Word, PowerPoint, etc.
Benefits
- Amazing coverages to start. Medical, dental, and vision coverages are just the beginning!
- We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans!
- On top of this, we also offer a 401(k) plan with company match.
- Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
- Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We also offer half-day Summer Fridays!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdocumentationbest practice methodology
Soft Skills
guidancetrainingcustomer support