Customer Support Specialist
Buyers Edge Platform
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Follow-up on customer accounts through emails/calls/texts
- Customer service and support by walking customers through the portal
- Troubleshoot errors by conducting 2-5 touch points
- Update and correct account information in Salesforce
- Resolve and close out support cases
Requirements
- Ideally a 4-year Bachelors’ degree
- 1 - 3 year(s) of related work experience, preferably in an inside sales, customer support/success or account manager
- Prior experience making outbound calls (e.g., alumni donations or call center)
- Knowledge of Salesforce
- Strong organizational and critical thinking skills
- Curious with a desire to dig in, troubleshoot, and solve problems
- Easily adapt and thrive in a dynamic, fast-paced environment
- Seek a culture chalk full of positivity and high performance
- Value feedback and constantly strive to improve and learn
- Tenacious and are dependable with ability to work autonomously
- Effective, good communicator with the ability to remove blockers efficiently
Benefits
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong organizational skillscritical thinking skillsproblem-solvingadaptabilitytenacitydependabilityeffective communicationability to work autonomously
Certifications
Bachelor's degree