Buxton Resources

Customer Success Manager

Buxton Resources

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve their business objectives.
  • Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
  • Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
  • Own challenges, streamline workflows, and deliver fast, tangible results.
  • Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.
  • Negotiate, creating renewal agreements and identifying, vetting, and closing upsell opportunities.

Requirements

  • At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
  • Bias toward action - proactive, solution-oriented, and accountable.
  • Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
  • Excellent communication skills - persuasive, strategic, and clear.
  • Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successstrategic account managementanalytical mindsetupsell opportunitiesworkflow streamlining
Soft Skills
proactivesolution-orientedaccountablepersuasive communicationstrategic communicationclear communication