Solutions Engineer

• - Integration Testing: Evaluate third-party hardware devices for interoperability with ButterflyMX’s ecosystem
• - Competitive Benchmarking: Assess competitors’ hardware systems (cameras, access control, intercoms, sensors, etc.) for performance, feature sets, and ease of use
• - System Operation Analysis: Document and analyze setup processes, installation complexity, software behavior, and end-user experience
• - Installation Aids Assessment: Test solutions such as two-wire systems, wireless connectivity, and other third-party aids to optimize installations. Collect and organize evaluation data, generate written evaluation reports, and provide detailed technical and analytical follow-ups as requested.
• - Bandwidth & Connectivity Validation: Evaluate software bandwidth needs, reliability of broadband and cellular networks, and the impact on system performance
• - End-to-End Testing Support: Collaborate across teams to validate integrated camera, network, and intercom/access control systems
• - Field Issue Reproduction: Troubleshoot and recreate customer-reported problems, perform root cause analysis, and provide actionable documentation
• - Solution Development: Recommend technical fixes, workarounds, or design considerations based on findings
• - Collaborate with support team members to review support case escalations, triage, document and involve senior team members as needed
• - Communicate technical and installation best practices while assisting clients and solving their unique business challenges
• - Assist senior team members by capturing project technical requirements, 3rd party product details, and present solutions to achieve project deliverables

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