Customer Success Manager

BusRight

Customer Success Manager owning district relationships and driving adoption of the BusRight platform. Collaborating with educational stakeholders to enhance student transportation safety and efficiency.

Posted 4/22/2026full-timeRemote • California, Florida, Massachusetts, New York, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own a portfolio of district relationships
Ensure BusRight is used consistently and meaningfully across district operations
Lead onboarding and training experiences that drive lasting behavior change
Manage your book of business with an eye toward revenue retention
Lead renewal conversations and flag expansion opportunities
Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship
Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins

Requirements

What you’ll need

2–4 years of experience in a customer-facing role such as customer success, account management, or SaaS implementation
Proven track record of managing a portfolio and driving retention
K–12 or public sector experience preferred
Strong communication and relationship-building skills
Comfort and availability to travel up to 15% of the time

Benefits

Comp & perks

Work on technology that directly impacts student safety and the communities schools serve
Join a mission-driven team building the future of school transportation
Flexibility of remote work with a culture built on trust, relationships, and collaboration
Competitive compensation, equity, and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsrelationship-building skillsleadershiptrainingengagementbehavior changerevenue retentionstrategic thinkingcustomer successaccount management