Director of IT Operations
BusPatrol
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $200,000 per year
Job Level
Lead
Tech Stack
AzureITSM
About the role
- Develop, communicate, and execute the organization’s IT operations vision, strategy and roadmap.
- Lead high-performing teams across Service Desk, Onsite Support, and Office 365/Azure platforms.
- Manage all aspects of the Global Service Center, including SLAs, escalations, and vendor relationships.
- Establish and enforce end-ser technology standards, ensuring alignment with business objectives.
- Define and monitor key metrics (SLAs, CSAT, DORA) to ensure operational excellence and accountability.
- Oversee day-to-day service delivery operations and drive continual improvement through automation and process optimization.
- Collaborate with senior management on IT strategy, technology roadmaps, and business transformation initiatives.
- Manage budgets and resource allocation to support growth while maintaining cost efficiency.
- Lead, mentor, and develop technical and operations staff, fostering engagement, innovation, and ownership.
- Promote a culture of transparency, accountability, inclusion, and continuous learning across all IT functions.
Requirements
- 10+ years of progressive IT operations management experience, including leadership of large, distributed technical support teams.
- Deep expertise in end-ser technologies, collaboration platforms, device management, and IT service management tools.
- Strong command of ITIL processes, service governance, and incident/change management best practices.
- Demonstrated ability to drive service excellence, meet SLAs, and deliver measurable business impact.
- Experience managing vendor contracts, budgets, and technology investments.
- Exceptional communication and presentation skills, with the ability to engage both technical and executive audiences.
- Proven track record of building and sustaining high-performing teams in fast-paced, growth-oriented environments.
- Strong analytical, problem-solving, and decision-making skills with a focus on data-driven outcomes.
- Leadership qualities that inspire accountability, collaboration, and innovation across teams.
Benefits
- Competitive salary and benefits package
- Unlimited PTO
- A purpose-driven career, working to protect children and improve public safety
- The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork
- A team of innovators, committed to leveraging AI and smart technology for social good
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operations managementend-user technologiescollaboration platformsdevice managementIT service management toolsITIL processesincident managementchange managementservice governancedata-driven outcomes
Soft skills
communication skillspresentation skillsanalytical skillsproblem-solving skillsdecision-making skillsleadershipteam buildingcollaborationinnovationaccountability