Project Manager I – Consumer Experience

Businessolver

Project Manager overseeing execution of client projects with a focus on benefits solutions. Collaborating with teams to ensure project success and alignment with client objectives.

Posted 5/21/2026full-timeRemote • Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington • 🇺🇸 United StatesJunior💰 $48,000 - $81,000 per yearWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.
Collaborating with cross-functional team, complete discovery with clients and stakeholders and define a scope of work based on their goals and objectives.
Collaborate with content writers and creative designers to coordinate and deliver client-branded materials, including postcards, emails, newsletters, benefit guides, web-based experiences, and more.
Manage activities, progress, budgets and deadlines across multiple projects, project teams and aligned resources while adhering to project management best practices and SOPs.
Schedule and facilitate project meetings. Prepare status reports and communicate updates to project stakeholders
Create and maintain artifacts critical to projects such as project plans in AdaptiveWork, project scorecards project briefs, matrices, client OneNote, and vendor invoice reporting as needed.
Identify and address straightforward project issues with guidance from leaders as needed. Escalate unresolved risks to leadership and assist in developing mitigation plans. Hold clients accountable for their responsibilities and clearly communicate the potential impacts of delays.
Create and maintain positive relationships with client partners and stakeholders to ensure retention and growth of supported products
Use project management software to plan and manage timelines for projects of limited complexity, ensuring deliverables are completed on time, within scope, and within budget.
Knowledge of Benefitsolver and project management skillset sufficient to support a client with low-level complexity and scope of work.
Understand best practices as outlined by the broader Consumer Experience team, be consultative with clients and influence their adoption of best practices.
Contribute toward the development of processes, SOPs, and best practices for project delivery. Identify opportunities to improve or enhance product functionality to improve team processes and consumer experiences.
Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date.
Comply with all policies and standards
May perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in a relevant field such as business, project management, engineering, or technology
Experience in the benefits industry or similar is a plus.
Proficient in Microsoft Office products, including OneNote, Excel, Word, and PowerPoint
At least 1-5 years’ professional experience in project management or other related field
Preferred experience: PMI-ACP, PMP, Client Onboarding or consulting
Proficiency with ServiceNow is a plus.
Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results.
Strong organizational and time management skills with the ability to recognize project risks and competing priorities
Strong collaboration skills, with the ability to work effectively across diverse teams, including technical staff, salespeople, and executives, to achieve project goals.
Excellent verbal and written communication skills, paired with exceptional interpersonal abilities. Demonstrates a sense of urgency and accountability when addressing stakeholder concerns and facilitates meetings effectively using agendas and time management.

Benefits

Comp & perks

Comprehensive benefits package provided for eligible positions
Eligible to participate in the annual bonus incentive plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementclient onboardingconsultingproject planningrisk managementprocess developmentSOPsbenefits industry knowledgeproject scorecardsproject briefs

Soft Skills

collaborationorganizational skillstime managementinterpersonal skillscommunication skillsrelationship buildingsense of urgencyaccountabilityconsultative approachproblem-solving

Certifications

Bachelor's degreePMI-ACPPMP