You will lead the annual operating plan, forecasts, and monthly outlooks for your partnered function and translate roadmap and operating plans into financial targets and guardrails.
You will build driver-based models that link demand and capacity to better manage and improve COGS, gross margin, EBITDA, and cash.
You will establish and maintain a KPI registry for your function emphasizing financial outcomes.
You will run scenario and sensitivity analyses on hiring plans, shift and coverage models, vendor leverage, feature prioritization, and FinOps levers.
Serve as trusted advisor to leaders in assigned functions and convert strategy into financial and operational plans.
Own the planning cadence (Plan, Forecasts, QBRs) and produce CFO/BOLT-ready content for your scope.
Build and maintain driver-based models and unit-cost frameworks tied to margin and SLA goals.
Create and enforce business case standards (NPV/IRR, payback, risk) and track realized benefits.
Partner with Engineering/Product on FinOps hygiene and efficiency targets and with CS on backlog, coverage ratios, and case mix.
Develop dashboards in Power BI/Quicksight/Excel; retire low-value reports and reduce manual effort.
Coordinate with Corporate FP&A (enterprise model, KPI dictionary, data policy) and GTM Finance (pipeline plan) to keep numbers and narratives consistent.
Coach analysts and leaders to uphold modeling standards, documentation, and version control.
Requirements
6–8 years of experience in FP&A/Finance with 2–3+ years directly supporting Customer Success or Product/Engineering/SaaS Ops.
Demonstrated driver-based forecasting and scenario planning across capacity, utilization, reliability, and unit economics.
Strong command of service-ops metrics and/or FinOps/cloud cost concepts.
Tools: Excel, EPM (Adaptive/Anaplan), BI (Power BI/Tableau); SQL familiarity a plus.
Clear communicator who can influence without authority and simplify complex trade-offs.
Bachelor’s in Finance, Economics, Accounting, Engineering, or related field; MBA/CPA/CFA a plus.
Benefits
This role is eligible to receive an annual incentive bonus based on performance.
If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package.
Applicant Tracking System Keywords
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