Revenues Manager
Business Smart Solutions
contract
Posted on:
Location Type: Hybrid
Location: Northampton • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £450 per day
Job Level
Mid-LevelSenior
About the role
- Ensure delivery of a high-quality Council Tax and Business Rates (NDR) billing and recovery service in line with customer requirements and regulations
- Drive forward cost-efficient digital services and performance
- Deputise for the AD and provide strong professional leadership and management for the Revenues service for West Northamptonshire Council
- Responsible for the strategic direction the Council Tax, Business Rates, and Inspections service, ensuring that legislation, strategies, policies, objectives, and procedures are implemented and kept under review
- Monitor and evaluate the service provision to ensure service performance standards are met, collection rates are maximised
- Act as the Council’s main specialist on all Council Tax and Business Rates issues
- Manage a team, ensuring performance is managed to deliver a high-quality service
- Responsible for a delegated budget within area of responsibility
- Manage the implementation of Business Rates revaluations on a five-yearly basis
- Take an active role in annual billing and Housing Benefit/Council tax/NDR financial year end
- Maximise personal productivity, minimise duplication and errors; and manage information efficiently and securely
- Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours
- Demonstrate awareness and understanding of other people’s needs
Requirements
- Management experience is essential as this role will be managing 7 direct reports
- Needs somebody who has experience dealing with poor performance
- Strong technical and management skills
- Strong interpersonal, consultative skills, with the ability to form effective working relationships with a wide range of audiences
- Ability to apply coaching and development techniques in a range of situations
- Able to offer risk-based advice to support decision making and to support a healthy appetite for risk
- Able to work effectively under pressure to find solutions
- Able to design and deliver effective informal and formal presentation to individuals or groups that influence and achieve buy in
- Extensive knowledge of Council Tax and Business Rates legislation
- Up to date knowledge of current best practice in both Council Tax and Business Rates
- Proven track record of finding creative solutions to a wide range of people management challenges
- Knowledge of local government policies and procedures
- Proven track record of facilitating and supporting business transformation and change
- Extensive Council Tax and Business Rates experience with in-depth knowledge and experience of case work and change management initiatives
- Evidence of analysing and interpreting management information to shape and support business objectives
- Experience of working within a project management framework
- Experience of policy development
- Experience of workforce planning, using management information effectively to support arguments
- Experience of effectively performance managing teams and proven experience of achieving high performance on new claims and change events
Benefits
- Perks Hub: Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
- Wellness Hub: Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
- Celebration Hub: Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
- Company polls where everybody can vote for the winners
- Culture Hub: A single place to find company updates, photos, benefits information and lots more! Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Council Tax legislationBusiness Rates legislationperformance managementcase workchange managementpolicy developmentworkforce planningproject managementbudget managementdata analysis
Soft skills
leadershipinterpersonal skillsconsultative skillscoachingproblem-solvingpresentation skillsrelationship buildingdecision makingperformance improvementchange facilitation