Strategist, Indigenous Client Services

Business Link AB

Strategist delivering client-centered guidance to Indigenous entrepreneurs for Business Link Alberta. Supporting their development through tailored resources and building community relationships.

Posted 7/25/2026full-timeAnywhere • 🇨🇦 CanadaJuniorMid-Level💰 CA$58,000 - CA$68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong understanding of small business and entrepreneurship, with a focus on supporting Indigenous entrepreneurs through effective communication, relationship-building, and culturally responsive service delivery. Proficient in utilizing CRM systems and digital tools to enhance client engagement and program outcomes.

Highest-signal resume keywords

Small Business UnderstandingIndigenous Community EngagementClient Relationship BuildingCommunication SkillsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EntrepreneurshipClient Needs AssessmentProgram DeliveryWorkshop FacilitationPublic SpeakingResearch SkillsDigital Tools ProficiencyMicrosoft 365Virtual Service Delivery

Soft Skills

Cultural AwarenessCollaborationDecision-MakingClient-Centered ApproachFacilitation Skills

Tools & Technologies

CRM SystemsDigital Tools

Certifications & Qualifications

Valid Alberta Class 5 Driver’s License

Industry Keywords

Indigenous EntrepreneursEconomic DevelopmentCommunity EngagementInclusive Service DeliveryEntrepreneurial Development

About the role

Key responsibilities & impact

Deliver tailored, one-on-one services to support entrepreneurs and small business owners across Alberta, with additional focus on supporting Indigenous entrepreneurs and businesses.
Conduct client needs assessments and provide practical, actionable guidance aligned with each client’s business goals.
Support clients in navigating programs, funding, and ecosystem resources.
Build client capability, confidence, and decision-making skills through trusted guidance and ongoing support.
Maintain a high standard of client service while fostering inclusive, welcoming, and respectful client experiences.
Deliver workshops, webinars, and presentations, and educational programming through virtual and in-person formats to support entrepreneurial development.
Identify opportunities to improve accessibility, participation, and client outcomes through program delivery.
Accurately capture client interactions, outcomes, and community engagement activities within BLA’s CRM and reporting systems.
Identify trends, service gaps, and emerging needs affecting entrepreneurs, including Indigenous businesses and communities.
Build and maintain trusted relationships with Indigenous communities, organizations, and ecosystem partners throughout Alberta.

Requirements

What you’ll need

Strong understanding of small business and entrepreneurship; lived entrepreneurial experience is considered an asset.
Experience working with Indigenous entrepreneurs, communities, organizations, or economic development initiatives, or an equivalent combination of professional, community, or lived experience.
Post-secondary degree in Business, Indigenous Studies, or a related field; or a diploma combined with a minimum of two (2) years of relevant experience.
Demonstrated cultural awareness, humility, and commitment to building respectful, collaborative relationships with First Nations, Metis, and Inuit communities.
Demonstrated ability to build trusted relationships and collaborate effectively with diverse stakeholders.
Strong communication, facilitation, and presentation skills; public speaking experience is an asset.
Proficiency with research, CRM systems, Microsoft 365, digital tools, and virtual service delivery.
Ability to manage multiple priorities in a dynamic, client-centered environment.
Commitment to inclusive, culturally responsive, and client-focused service delivery.
Valid Alberta Class 5 Driver’s License and willingness to travel regularly throughout Alberta.

Benefits

Comp & perks

Employer-paid extended health and dental benefits.
Defined benefit pension plan with employer contributions.
Life, disability, and critical illness insurance.
Employee Assistance Program (EAP).
Hybrid work environment supporting collaboration and flexibility.
Generous paid time off, including vacation, personal, and wellness leave, plus a paid office closure between December 24 and January 1.
Annual professional development allowance to support ongoing learning and career growth.