Personal Injury Operations Manager – Texas Plaintiff Law Firm

Bush and Bush Law Group

Overseeing operations for a high-volume Texas plaintiff personal injury law firm, improving efficiency and ensuring excellent client service through leadership.

Posted 5/27/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

law firm operationslegal operationsplaintiff personal injurycase management softwareKPI reportingSOP documentationperformance managementprocess improvementstaff trainingbudgeting

Soft Skills

leadershipcommunicationorganizational skillsaccountabilityteam performance improvementclient satisfactionproblem-solvingworkload distributionvendor managementinterpersonal skills

Tools & Technologies

case management systemsoperational reporting toolsKPI tracking toolsmarketing agency managementrecords management systemscall center softwareworkflow management softwareperformance tracking systemslegal software systemsdocument management systems

Industry Keywords

Texas PI workflowintake processsettlement cyclelitigation supporthigh-volume environmentclient complaintsoperational efficiencystaffing forecastsvendor relationshipscase management

About the role

Key responsibilities & impact

Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
Build, document, and enforce SOPs for firm workflows
Manage staff performance, accountability, workload distribution, and training
Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
Improve communication between intake, case managers, vendors, and leadership
Monitor case management systems, task completion, and file quality
Identify operational bottlenecks and implement process improvements
Manage vendors including marketing agencies, records providers, call centers, and software systems
Assist leadership with staffing forecasts, operational planning, and budgeting
Help maintain high client satisfaction and reduce client complaints
Prepare operational reports and performance updates for ownership

Requirements

What you’ll need

**Responsibilities:**
- Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
- Build, document, and enforce SOPs for firm workflows
- Manage staff performance, accountability, workload distribution, and training
- Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
- Improve communication between intake, case managers, vendors, and leadership
- Monitor case management systems, task completion, and file quality
- Identify operational bottlenecks and implement process improvements
- Manage vendors including marketing agencies, records providers, call centers, and software systems
- Assist leadership with staffing forecasts, operational planning, and budgeting
- Help maintain high client satisfaction and reduce client complaints
- Prepare operational reports and performance updates for ownership
**Qualifications:**
- 5+ years of law firm operations or legal operations experience
- 3+ years in plaintiff personal injury strongly preferred
- Strong understanding of Texas PI workflow from intake through settlement/litigation support
- Experience managing teams in a high-volume environment
- Experience with legal case management software and KPI reporting
- Strong leadership, communication, and organizational skills
- Ability to enforce accountability and improve team performance
- Bilingual English/Spanish is a plus

Benefits

Comp & perks

**Positive Culture:** Work in a supportive, inclusive, and collaborative environment that values your contributions.
**Growth Opportunities:** Access to professional development, mentorship, and opportunities for career advancement.
**Competitive Compensation:** Enjoy a highly competitive salary and bonus structure that rewards performance.
**Benefits:** Comprehensive benefits package including health insurance, paid time off, and more.
**Work-Life Balance:** Flexible work arrangements to help maintain a healthy work-life balance.