Customer Service Representative

Bush and Bush Law Group

Customer Service Representative addressing clients' needs and providing information for Bush & Bush Law Group. Managing inquiries via calls, emails, and messages with empathy and professionalism.

Posted 5/19/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

About the role

Key responsibilities & impact

- Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
- Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
- Assist clients in navigating their cases by providing updates and information about the legal process.
- Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
- Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Requirements

What you’ll need

- High school diploma or equivalent required; some college education preferred.
- Previous experience in customer service, preferably in a legal or office environment.
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Proficient in using Microsoft Office Suite and familiarity with case management software is a plus.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.

Benefits

Comp & perks

- Positive and supportive team environment
- Opportunities for professional growth and development
- A leadership team that values innovation and efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycase management

Soft Skills

communicationcustomer-centric approachmultitaskingprioritizationtime managementempathypatiencepositive attitude

Certifications

high school diplomasome college education