Customer Care Advisor

Busey

Customer Care Advisor supporting Busey’s digital-first banking customers. Providing phone, chat, and email support while promoting digital offerings and protecting customer relationships.

Posted 8/17/2026full-timeEdwardsville • Arizona, Illinois, Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer advocacy through effective communication and problem-solving skills while maintaining confidentiality and ensuring customer satisfaction. Proficient in managing relationships with digital-first customers and adapting to a fast-paced environment.

Highest-signal resume keywords

Customer AdvocacyProblem SolvingInterpersonal CommunicationTime ManagementMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Knowledge Of Web BrowsersDigital OfferingsTechnical SupportTroubleshootingOutbound Customer Calls

Soft Skills

Organizational SkillsWritten CommunicationVerbal CommunicationAttention To DetailAdaptability

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer SatisfactionBanking ExperienceConfidentialityCustomer RetentionDigital Customer Support

About the role

Key responsibilities & impact

Serve as a customer advocate to earn trust and loyalty through unparalleled service and support
Manage relationships with digital-first customers
Encourage use and adoption of digital offerings while providing proactive support
Ensure customer satisfaction and retention
Deliver technical, troubleshooting, and service support via phone, chat, and email
De-escalate situations involving dissatisfied customers with patient assistance and support
Attend and participate in training sessions and team meetings
Adapt to change and respond to requests professionally and positively
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers, when appropriate, for products and services
Perform outbound customer calls as needed to deliver exceptional service

Requirements

What you’ll need

Strong organizational skills
Basic knowledge of web browsers, digital offerings, and products and services
Have or be able to obtain a Busey account with online/mobile banking
Strong interpersonal, written, and verbal communication skills
Ability to analyze and solve problems efficiently and accurately
Ability to maintain mental concentration and visual attention to detail
Effective time management
Desire and willingness to assist customers and resolve issues
Ability to work independently and in a fast-paced, team environment
High School diploma required
Knowledge of Microsoft Office required
Previous banking experience preferred, but not required

Benefits

Comp & perks

Bonus or incentives based on company and individual performance may be available
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability insurance
Supplemental voluntary life insurance
Short-term disability insurance
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts