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Senior Consultant, Customer Experience
Burwood GroupSenior Consultant, Customer Experience role focused on Cisco contact center architecture and deployment. Involves support for initiatives in a remote capacity with extensive consulting experience needed.
About the role
Key responsibilities & impact- Provide critical architectural, engineering, and deployment support activities for Cisco Unified contact center
- Focus on contact center architecture, upgrades, and migration activities
- Planning and executing upgrade and migration activities for Cisco Contact Center environments
- Designing, building, and deploying Webex Contact Center (WxCC) solutions
Requirements
What you’ll need- Strong delivery background with deep technical expertise in legacy Cisco Contact Center environments, including PCCE, UCCE, and UCCX
- Modern CCaaS applications such as Webex Contact Center
- Excellent debugging and troubleshooting skills
- Ability to autonomously drive a project task to completion
- Strong client-facing consulting experience
Benefits
Comp & perks- Health, dental, and vision insurance
- Life and accident insurance
- Short and long-term disability coverage
- Mental wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cisco Unified contact centercontact center architecturePCCEUCCEUCCXWebex Contact CenterCCaaS applicationsdebuggingtroubleshooting
Soft Skills
delivery backgroundclient-facing consultingautonomous project management