Vendor Performance Supervisor

Burlington Helping Burlington

Vendor Performance Supervisor leading compliance analytics and supplier relationships for Burlington, an off-price retailer. Improving vendor performance through research, scorecards, cross-functional collaboration, and operational recommendations.

Posted 8/17/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor compliance management, data analysis, and team leadership within retail and supply chain environments. Proven ability to develop actionable business solutions and facilitate cross-functional collaboration.

Highest-signal resume keywords

Vendor Compliance ManagementData Interpretation and Trend AnalysisTeam Leadership and DevelopmentCross-Functional CoordinationBurlington Merchandise Operations Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vendor Performance ImprovementResearch Strategy DevelopmentAnalytical ProficiencyIncident Reporting ReviewSLA and KPI Management

Soft Skills

Coaching and EngagementCommunication SkillsProblem-Solving

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

RetailVendor RelationsSupply ChainOperational GuidelinesChange Management

About the role

Key responsibilities & impact

Lead a team of 3–5 direct reports reviewing vendor compliance data
Identify opportunities to improve vendor performance
Meet regularly with vendors and buyers to improve performance
Assign team research projects, review findings, and share results with vendors and merchants
Facilitate vendor meetings explaining operational guidelines and improvement actions
Coach, engage, develop, recognize, and retain team associates
Lead onsite and offsite vendor meetings to review scorecards and compliance performance
Advise on operational solutions to address current issues and prevent future incidents
Serve as the point of contact for vendor questions and concerns
Coordinate with buyers and cross-functional teams including DCs, Finance, Merchandise Processing, PO Tracking, and Supply Chain
Develop business solutions with senior leadership
Interpret data, identify trends, and translate findings into actionable recommendations
Develop and implement research strategies to identify root causes of vendor issues
Monitor team responses for accurate and timely processing and communication
Review incident reporting and escalate issues as needed
Help establish and maintain departmental SLAs and KPIs
Oversee maintenance, organization, and documentation of team work processes
Serve as subject matter expert for Burlington merchandise operations
Support departmental projects and change management initiatives
Create reference materials and explain process requirements to key vendors

Requirements

What you’ll need

Bachelor's degree preferred
3+ years’ supervisory experience in retail, vendor relations, or supply chain preferred
Experience reviewing vendor compliance data and scorecards
Ability to interpret data, identify trends, and draw meaningful insights
Ability to develop research strategies and identify root causes
Analytical proficiency for business opportunity identification and recommendations
Knowledge of Burlington merchandise operations
Ability to manage vendor relationships and challenging vendor situations
Ability to coordinate with cross-functional teams
Ability to support change management and create process reference materials

Benefits

Comp & perks

Competitive wages
Flexible hours
Associate discount
Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Paid time off
Paid holidays
401(k) plan
Training and development opportunities
Workplace diversity and equal opportunity