Senior Analyst, Customer Experience Reporting – Analytics

Burlington Helping Burlington

Senior Analyst responsible for reporting and analytics to enhance customer experience at Burlington. Collaborating with multiple departments to drive data-driven insights and continuous improvement.

Posted 7/31/2026full-timeBurlington • New Jersey • 🇺🇸 United StatesSenior💰 $80,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Experience initiatives through advanced data analysis, project management, and strategic reporting. Proficient in utilizing analytical tools and techniques to drive actionable insights and improve customer experience outcomes.

Highest-signal resume keywords

Data AnalysisProject ManagementSQL ProficiencyPower BIMachine Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementAutomating Data Handling ProcessesCustomer Experience MeasurementRisk AssessmentReporting Solutions DesignDeep-Dive AnalysisSuccess Metrics DevelopmentOperational ExecutionCustomer Feedback Analysis

Soft Skills

Problem-SolvingAttention to DetailCommunicationCollaborationPresentation Skills

Tools & Technologies

Power BIMicroStrategyAdvanced Analytical ToolsAI-Based ToolsData Management Platforms

Industry Keywords

Customer ExperienceRetail SettingQuantitative DisciplinesExecutive ReportingBusiness Decision-Making

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead the development, maintenance, and enhancement of Customer Experience dashboards, scorecards, and executive reporting
Lead the planning, execution, and measurement of Customer Experience initiatives, pilots, and strategic projects from concept through implementation
Develop project plans timelines, success metrics, and risk assessments to ensure successful delivery of initiatives
Design and implement reporting solutions that measure customer experience performance, operational execution, customer feedback trends, and key business outcomes
Utilize advanced analytical tools and techniques to identify trends, opportunities, and risks across customer experience initiatives
Conduct deep-dive analyses to identify root causes of customer experience challenges and provide actionable recommendations for improvement
Create and maintain automated reporting processes that improve efficiency, data accessibility, and reporting accuracy
Partner cross functionally to support business decision-making through analytics and reporting
Support business reviews with executive-ready reporting and insights
Present analytical findings and strategic recommendations to senior leadership in a concise and compelling manner

Requirements

What you’ll need

B.A./M.S. in quantitative disciplines (Economics, Finance, Business, Engineering, Mathematics, etc)
>5 years of experience in highly analytical roles, project management, preferably in a retail setting
Proficiency in data analysis tools (e.g., SQL) and visualization platforms (e.g., Power BI, MicroStrategy)
Proficiency automating data handling processes
Proficiency using Machine Learning and AI-based tools to analyze data and improve reporting
Excellent problem-solving abilities and attention to detail
Knowledge of data management and reporting platforms

Benefits

Comp & perks

competitive wages
flexible hours
associate discount
medical, dental and vision coverage
life and disability insurance
paid time off
paid holidays
401(k) plan
training and development opportunities