Lead Technician, Service Delivery

Burlington Helping Burlington

Lead Technician acting as a technical lead for IT support and management challenges. Ensuring the resolution of complex issues while overseeing and mentoring the support team.

Posted 7/23/2026full-timeEdgewater Park • New Jersey • 🇺🇸 United StatesSenior💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in IT support, including hardware, software, and network troubleshooting, while leading projects and mentoring junior technicians. Proven ability to develop support strategies and oversee team performance.

Highest-signal resume keywords

IT Support ExpertiseHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem ResolutionEquipment ConfigurationInventory ManagementSupport DocumentationStrategic Planning

Soft Skills

MentorshipTeam Collaboration

Certifications & Qualifications

ITIL

Industry Keywords

Technical LeadSupport StrategiesPerformance Oversight

About the role

Key responsibilities & impact

Act as a technical lead providing expertise in IT support
Handle and resolve complex technical problems
Set up and configure new equipment
Maintain inventory records and document support activities
Continuously improve technical skills and knowledge
Lead major projects and develop support strategies
Oversee performance of the support team
Provide mentorship to junior technicians

Requirements

What you’ll need

8+ years of experience in IT support or related field
Expert knowledge of hardware, software, and network troubleshooting
Ability to handle complex technical issues
Strong strategic planning skills
Team leadership skills
Certifications (Preferred): ITIL

Benefits

Comp & perks

Competitive wages
Flexible hours
Associate discount
Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Paid time off
Paid holidays
401(k) plan
Training and development opportunities