Senior Administrator, Enterprise AI Tools End User Support

Burlington Helping Burlington

Sr. Administrator for Enterprise AI Tools enabling user support and training with Microsoft Copilot.

Posted 5/22/2026full-timeEdgewater Park • New Jersey • 🇺🇸 United StatesSenior💰 $80,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide Tier 1–2 support for Microsoft Copilot user issues (access, functionality, performance, unexpected responses, app integration concerns)
Troubleshoot Copilot experiences across Microsoft 365 apps (e.g., Teams, Outlook, Word, Excel, PowerPoint) and related endpoints where Copilot is enabled
Document incidents, resolutions, and known errors; contribute to problem management and root cause analysis trends
Partner with the Service Desk to refine ticket categorization, routing, and standard troubleshooting scripts
Create and maintain Copilot knowledge articles, FAQs, how-to guides, and troubleshooting playbooks
Build and update prompt libraries and use-case guides tailored by function (HR, Finance, Merchandising, Supply Chain, IT, etc.)
Collaborate with Microsoft 365 administrators, Identity/Access teams, Security, Legal/Privacy, and business stakeholders

Requirements

What you’ll need

5+ years supporting enterprise end users in a Service Desk / EUC / IT Support environment
Experience supporting or administering Microsoft Copilot or other enterprise AI assistants
Experience with adoption/enablement programs, champions networks, or training facilitation
Familiarity with Microsoft Entra ID (Azure AD) concepts, security groups, and access troubleshooting
Exposure to Microsoft 365 admin areas (even if not a full admin role), including basic tenant troubleshooting patterns
Understanding of information protection fundamentals (e.g., data classification, least privilege, privacy principles)

Benefits

Comp & perks

medical, dental and vision coverage including life and disability insurance
paid time off
paid holidays
401(k) plan
competitive wages
flexible hours
variety of training and development opportunities
associate discount

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft CopilotMicrosoft 365troubleshootingincident documentationroot cause analysisprompt librariesuse-case guidesadoption programsMicrosoft Entra IDinformation protection

Soft Skills

collaborationcommunicationproblem managementtraining facilitationorganizational skills