Operations/Service Manager II

Burlington Helping Burlington

Operations Service Manager overseeing store operations and driving customer service excellence for Burlington. Leading and developing teams while ensuring compliance with company standards and processes.

Posted 5/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

About the role

Key responsibilities & impact

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
Manage the overall execution of operations and receiving SOPS.
Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
Assist in the management of other store operations areas as needed.
Communicate effectively with the District and Regional Management teams.

Requirements

What you’ll need

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
Ability to lift and move boxes weighing up to 40 lbs.
Experience utilizing scheduling and reporting computer software.
Travel may be required from time to time.

Benefits

Comp & perks

medical, dental and vision coverage including life and disability insurance
up to 12 days of paid time off annually
up to 8 paid holidays
paid sick time in accordance with applicable law
401(k) plan
flexible hours
associate discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail managementstore operationsinventory managementcustomer servicesales proceduresrecord keepingasset protectionscheduling softwarereporting softwarestaffing

Soft Skills

leadershipcommunicationguidanceteam managementcustomer flow managementproblem-solvingflexibilitytrainingsuccession planningcollaboration