Operations/Service Manager IV

Burlington Helping Burlington

Operations Service Manager overseeing store operations and leading a team for Burlington, a major off-price retailer. Responsible for customer service, inventory accuracy, and team development.

Posted 5/14/2026full-timeNorth Charleston • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $31 per hourWebsite

About the role

Key responsibilities & impact

Lead the Customer Service and Cashier teams, ensuring compliance with company policies
Provide guidance to Customer Service Supervisors for smooth customer flow
Manage overall execution of operations and receiving SOPS
Lead the receiving process, maintaining inventory accuracy
Act as the Manager on Duty (MOD), setting leadership example
Support Store Manager in staffing, sourcing, and training
Communicate effectively with District and Regional Management teams

Requirements

What you’ll need

3+ years of Retail Management or Store Operations experience in a multi-unit retail organization
Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays
Ability to lift and move boxes weighing up to 40 lbs
Experience utilizing scheduling and reporting computer software

Benefits

Comp & perks

Competitive wage
Flexible hours
Associate discount
Medical, dental, and vision coverage
Life and disability insurance
Paid time off annually (up to 12 days)
Paid holidays (up to 8)
Paid sick time in accordance with applicable law
401(k) plan
Training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory accuracyscheduling softwarereporting software

Soft Skills

leadershipcommunicationguidancecustomer service