Director of Investigations

Burlington Helping Burlington

Director of Investigations overseeing Burlington's theft and organized retail crime program. Leading a team towards measurable loss reduction and enhanced investigative efficiency.

Posted 4/23/2026full-timeRemote • Vermont • 🇺🇸 United StatesLead💰 $135,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic leadership, direction, and oversight for Burlington's external theft and organized retail crime investigative program
Develop and implement an investigative strategy focused on complex case-building
Lead a national team consisting of three Senior Investigations Managers and 15 Field Investigators
Establish and manage a metrics framework measuring impact beyond case closures
Build and strengthen partnerships with federal, state, and local law enforcement
Drive continuous improvement of investigative processes, the external case management system, and evidence standards
Partner with Territory, Regional, and District AP Leaders to create investigative strategies
Oversee the analysis of merchandise theft trends and external fraud schemes
Ensure compliance with company policy, legal standards, and evidence requirements

Requirements

What you’ll need

Bachelor’s Degree preferred
Extensive experience leading teams responsible for external theft, organized retail theft, or ORC investigations in retail or law enforcement
Demonstrated success managing large or geographically dispersed investigative teams
Strong background partnering with federal, state, and local law-enforcement agencies, ORCA groups, and peer retailers
Proven ability to lead complex, multi-incident case development and deliver measurable loss-reduction outcomes
Experience leveraging data, trend analysis, and investigative tools to identify external risks and drive case strategy
Strong familiarity with case management platforms, evidence standards, and prosecutorial requirements, combined with experience implementing new technologies or tools to enhance investigative effectiveness and operational efficiency

Benefits

Comp & perks

medical, dental and vision coverage
life and disability insurance
paid time off
paid holidays
401(k) plan
flexible hours
associate discount

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

investigative strategycase-buildingdata analysistrend analysisloss-reduction outcomesevidence standardscase management platformsoperational efficiencyexternal theft investigationsorganized retail crime investigations

Soft Skills

strategic leadershipteam managementpartnership buildingcontinuous improvementcommunicationoversightcollaborationproblem-solvinganalytical thinkingadaptability

Certifications

Bachelor’s Degree