BURGER GROUP

IT Support Specialist

BURGER GROUP

full-time

Posted on:

Location Type: Hybrid

Location: Schonach im Schwarzwald • Germany

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Job Level

Junior

About the role

  • First-level support for IT requests related to BURGER GROUP's IT services
  • Procurement and management of hardware and software
  • Installation, configuration, management and maintenance of end-user hardware (Windows, mobile devices)
  • Close collaboration with the global IT team
  • Administration and maintenance of the Microsoft 365 environment, including Entra ID, SharePoint, user management, license management and security policies
  • Management and maintenance of Active Directory (user accounts, Group Policy, OU structures)
  • Documentation of IT processes and creation of user manuals
  • Training and support of employees in the use of Microsoft 365 tools, IT security tools and other IT services

Requirements

  • Completed vocational training in the IT field, e.g. Fachinformatiker Systemintegration or a comparable qualification
  • Solid knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)
  • Experience managing Active Directory and Group Policy
  • Practical experience in IT support, user helpdesk and working with ticketing systems
  • Independent, structured and solution-oriented working style
  • Strong communication skills and service orientation
  • High quality awareness and strong customer service mindset
  • Highly motivated to work in an international team
  • Good written and spoken English skills
Benefits
  • Varied tasks and challenges
  • Creative working environment with many opportunities for professional development
  • Flexible vacation arrangements
  • Company housing available on site
  • Recognition for birthdays, service anniversaries and retirement
  • Health and wellness initiatives
  • Holiday childcare for employees' children
  • Corporate benefits
  • Bike leasing offer (JobRad)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365 administrationActive DirectoryGroup PolicyIT supportuser helpdeskticketing systemshardware managementsoftware managementinstallationconfiguration
Soft Skills
communication skillsservice orientationquality awarenesscustomer service mindsetindependent workingstructured workingsolution-orientedmotivationcollaborationtraining
Certifications
Fachinformatiker Systemintegrationvocational training in IT