Client Relations Manager

Bureau Veritas Group

Client Relations Manager developing and implementing sales strategies for client programs at Bureau Veritas. Building sustainable relationships with assigned clients while leading program management.

Posted 7/15/2026full-timeBuffalo • New York • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client management capabilities, with a focus on building sustainable relationships and achieving sales targets. Proficient in regulatory compliance and cross-departmental collaboration to enhance account health and service delivery.

Highest-signal resume keywords

Client Administration ExperienceRegulatory Industry KnowledgeSales Target AchievementAnalytical Problem SolvingCross-Cultural Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Program ManagementProcess ImprovementSales ForecastingContract NegotiationAccount Health Monitoring

Soft Skills

Customer FocusAttention to DetailTeam CollaborationCrisis ManagementInterpersonal Skills

Tools & Technologies

Salesforce.comMS OfficeLotus Notes

Industry Keywords

Regulatory ComplianceQuality AssuranceLogisticsProduct DevelopmentMarket Share Growth

About the role

Key responsibilities & impact

Develop strong and sustainable working relationships with assigned clients while providing functional leadership for the management of client programs
Work with a variety of departments within the client including quality assurance, regulatory compliance, logistics, legal, product development, buying/merchant teams
Provide updates and overall account health status to Regional Leadership team
Perform all aspects of planning, organizing and managing information and resources to bring about the successful management of client requests
Interface with clients to continuously calibrate their expectations with BVCPS performance and resolve or escalate issues to meet client expectations
Manage communication between assigned accounts and BV Consumer Products Services laboratories and operating offices
Achieve annual incremental growth and assigned sales targets
Lead in creation of service proposals, quoting, price negotiation, discounts, contracts, RFP’s
Maintain account activities in Sales Force.com
Grow market share of major OOA program clients
Monitor, identify and communicate any risk or opportunities based on review of the health of the account

Requirements

What you’ll need

4 year degree in a related field, MBA desirable
2 years cumulative experience with high level client administration
Excellent customer focus
Strong analytical, problem solving, attention to detail and process improvement skills
Ability to work well under pressure, to handle crisis situations, and balance several tasks simultaneously
Excellent communication and interpersonal skills required, as well as effectively communicate with a cross-cultural workforce and client base
A team player able to work effectively across different departments, functions, and environments
Business acumen (forecasting sales, evaluating customer needs)
A working knowledge of the regulatory industry and technical knowledge
Proficiency in MS Office and Lotus Notes.

Benefits

Comp & perks

No specs mentioned