Customer Relations Coordinator – Scheduling

Bureau Veritas Group

Customer Relationship Manager ensuring optimal project administration and client satisfaction in a B2B environment at Bureau Veritas. Responsible for technician planning, customer relations, and project management.

Posted 5/13/2026contractHarfleur • 🇫🇷 FranceMid-LevelSenior💰 €26,000 - €29,000 per yearWebsite

About the role

Key responsibilities & impact

Your mission is to take charge of the management and administration of the projects assigned to you.
Your role is essential to ensure optimal scheduling of operations and to guarantee our clients' satisfaction.
You will schedule technicians for assignments based on their qualifications, specialties, and expected intervention times.
You will trigger and monitor interventions by "internal subcontractors" in coordination with the different departments.
You will manage client relations by phone, negotiate and justify intervention timeframes.
You will prepare client schedules.

Requirements

What you’ll need

BTS GPME / DUT QLIO (or equivalent) — experience in a similar environment would be appreciated.
Customer-service oriented.
Organized and methodical.
Proficient in Microsoft Office.
Strong persuasion and communication skills.

Benefits

Comp & perks

Meal vouchers
Profit-sharing, statutory participation, and an employee savings plan with employer contribution
Remote work up to 3 days per week, subject to manager approval
1 day per year dedicated to a solidarity/community action
Career development: all positions are open to internal or geographic mobility
We encourage professional development and skills growth
Diversity and inclusion: in line with our inclusion, gender equality and disability support policies, we welcome applications from all qualified candidates regardless of gender or personal circumstances.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementschedulingclient relations

Soft Skills

customer-service orientedorganizedmethodicalpersuasioncommunication

Certifications

BTS GPMEDUT QLIO