Client Relations Officer

Bureau Veritas Group

Chargé de Relation Client managing client administrative and relational tasks for Bureau Veritas. Supporting quality service and client satisfaction in a 2-year internship.

Posted 5/13/2026internshipDijon • 🇫🇷 FranceEntry LevelWebsite

About the role

Key responsibilities & impact

You will work with our clients on the administrative and relationship management of their files.
Your mission is to ensure administrative and relational management with our clients while guaranteeing service quality and monitoring of files.
Entering and preparing training files in coordination with clients and our instructors.
Opening business files / entering business records in our management software.
Producing training deliverables.
Invoicing.
Managing client platforms.
Archiving contractual documents and reports.
Managing disputes.
Managing validation of service billing and compliance checks for invoices.
Telephone reception for the service’s clients and taking messages.

Requirements

What you’ll need

You are studying for a Bac+2/3 level diploma in SME/SMI Management or an equivalent qualification (equivalent to a 2–3 year post-secondary diploma such as an associate degree/HND).
You are comfortable using IT tools.
You quickly learn to use our management software.
You know how to listen and communicate with others.
You build trusting relationships with clients and colleagues through your customer service mindset.
You have knowledge of administrative and financial management.
You understand the stakes of billing and client follow-up.
You demonstrate rigor and attention to detail.
You are ready to take on challenges and contribute to the success of an international company.
You are characterized by team spirit, curiosity, a desire to learn, and a commitment to quality work.

Benefits

Comp & perks

Company vehicle provided with no employee contribution (for field roles) or 50% reimbursement of public transport costs (business travel covered by the company)
Meal benefits: meal vouchers, on-site catering, or a meal allowance (for field roles)
Telework: for office-based positions up to 3 days per week after manager approval and after 4 months of service
Profit-sharing and incentive schemes
Collaboration with industry experts and participation in internal events
A small, close-knit team, regular support, and structured mentorship
Strong values: Innovation, Inclusion, Integrity
Possibility of permanent employment (CDI) depending on career project and opportunities
Internal mobility encouraged

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative managementrelationship managementfinancial managementbillinginvoicingfile managementtraining deliverables productioncompliance checksdispute managementattention to detail

Soft Skills

customer service mindsetcommunicationteam spiritcuriositydesire to learncommitment to quality worklisteningtrust-buildingrigoradaptability

Certifications

Bac+2/3 level diploma in SME/SMI Managementassociate degreeHND