Business Support Administrator
Bureau Veritas Group
full-time
Posted on:
Location Type: Office
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Set up and manage Building Control projects using Deltek, from initial appointment to final certification
- Ensure accurate project details including site inspection office, Local Authority, and fee recipient
- Prepare and manage documentation such as fee proposals, legal notices, inspection reports, and consultations
- Generate reports to support management and technical teams with performance tracking and reminders
- Liaise with clients, architects, engineers, and contractors regarding Building Regulation applications
- Provide administrative support across the business unit and wider Bureau Veritas UK network
- Maintain ICT systems, databases, and document management platforms
- Log site inspections and update project records for the surveying team
- Handle incoming calls and enquiries professionally and efficiently
- Assist with complaint handling and ensure responses are logged per company policy
- Prioritise and manage incoming emails and post for the business unit
- Support internal training events, team briefings, and office management duties
- Attend and assist with internal and external meetings
- Ensure compliance with Bureau Veritas procedures, including SOPs and KPIs
- Collaborate with the commercial team to ensure accurate invoicing and contract management
- Support debt recovery efforts and provide training to new staff on administrative processes
- Undertake other duties as reasonably required.
Requirements
- Proven administration experience
- Strong interpersonal and communication skills
- Ability to handle confidential information securely
- Excellent customer service
- Proficiency in Microsoft Office
- Ability to prioritise tasks and manage workload effectively
- Work well both independently and as part of a team
- Desirable qualifications include knowledge of Deltek or similar systems
- Minimum of GCSEs in Mathematics and English
- Experience in the construction sector or a similar administrative role.
Benefits
- 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days.
- Combined employee/employer pension contributions of up to 12%
- Flexible/Home Working
- Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, Gym Flex, Tec scheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
- Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
- Working for an Industry leading global Inspection company certified as a UK Top Employer for the last nine years in a row.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrationproject managementdocumentation managementreport generationcomplaint handlingcontract managementdebt recoveryMicrosoft Officesite inspectionperformance tracking
Soft skills
interpersonal skillscommunication skillscustomer serviceconfidentialitytask prioritizationworkload managementteam collaborationindependenceprofessionalismorganizational skills
Certifications
GCSE in MathematicsGCSE in English