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Regional Service Operations Manager – North & South Region
BupaRegional Service Operations Manager leading operational efficiency and service quality in UK healthcare. Managing multiple service lines with a focus on performance optimization and team leadership.
About the role
Key responsibilities & impact- Accountable for leading and managing a range of service activities to ensure performance is optimised and clinical governance process are adhered to
- Driving and improving operational performance and efficiency across multiple service lines
- Taking accountability for the service line growth, quality improvement and people management
- Driving a culture of continuous improvement by reviewing demand, understanding customer needs and delivering process improvements
- Supporting multiple locations and will need to travel
Requirements
What you’ll need- Proven experience in operational leadership and people management, ideally within a customer‑focused service environment
- Experience working within a healthcare or regulated setting
- A track record of leading change, continuous improvement and projects to enhance service delivery
- Solid experience in budget and financial management
- Strong customer and stakeholder management skills, with the ability to influence and build relationships at all levels
- A leadership or management qualification, or a clear willingness to work towards one
Benefits
Comp & perks- 25 days’ holiday (increasing with service) + option to buy/sell
- 3 paid volunteering days
- Enhanced pension & life insurance
- Annual performance‑based bonus
- Bupa health insurance
- Discounted dental cover
- Digital GP access
- Emotional and family wellbeing support
- Financial wellbeing resources
- Support for carers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementfinancial managementservice delivery improvementoperational performanceclinical governanceprocess improvementchange management
Soft Skills
leadershippeople managementcustomer focusstakeholder managementrelationship buildinginfluencingcontinuous improvement
Certifications
leadership qualificationmanagement qualification