Customer Service Advisor

Bupa

Customer Service Advisor in a Contact Centre for Bupa, helping customers with health insurance inquiries. Responsible for guiding customers through their policy coverage and maintaining accurate records.

Posted 4/28/2026full-timeStaines • 🇬🇧 United KingdomMid-LevelSenior💰 £28,450 - £32,700 per yearWebsite

About the role

Key responsibilities & impact

Answering a variety of calls to help support our customer enquires
You’ll help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care
Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
Keep our records up to date so we can give customers the best support

Requirements

What you’ll need

Highly organised and resilient
An attentive listener
Focused on putting customers first
Happy to build great relationships with your team and colleagues across the business
Able to adapt well to change
Able to follow process and Financial Conduct Authority (FCA) regulations
Confident using a PC and the ability to use multiple systems at the same time
Comfortable working in a busy office environment alongside colleagues.

Benefits

Comp & perks

Holidays - 33 days including Bank Holidays - Our inclusive bank holiday approach means that you can swap up to a maximum of four of these bank/public holidays for other days of significance within the same annual leave period.
Primary care service - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support. Alongside the service, you’ll have an annual allowance up to £350 which you can redeem against a menu of Bupa healthcare products.
Every two years, permanent employees are offered a free health assessment.
You can opt-in our bespoke medical insurance benefits package - This provides healthcare cover to eligible employees and their families.
Wagestream - Have early access up to 40% of your earned wages within minutes.
As an employee of Bupa, you may be eligible to join one of our Bupa pension plans. If you choose not to (or you’re not eligible to) join a Bupa pension plan, you may be automatically enrolled into our workplace pension scheme with NEST.
My Bupa Extras (Provided by Reward Gateway) is our one-stop shop for a huge choice of exclusive discounts and cashback deals on everything from food and groceries to home and garden, entertainment and days out, travel, and even utilities.
Parental Leave - We offer a range of adoption, birth parent and co-parenting support for Pay & Leave.
Extensive L&D program including internal development and access to apprenticeships.

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Soft Skills

highly organisedresilientattentive listenercustomer-focusedrelationship buildingadaptabilityprocess adherenceempathyconfidenceteam collaboration