Department Manager

Bunnings

Department Manager leading 20+ team members, sales and stock operations at Bunnings stores. Driving customer service, safety, merchandising and retail performance.

Posted 8/20/2026full-timeToowoomba • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management. Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.

Highest-signal resume keywords

Team LeadershipSales Performance ManagementSafety Culture & ComplianceMerchandising KnowledgeCustomer Experience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Stock ManagementSales Metrics MonitoringRosteringPerformance ManagementLoss PreventionOpening and Closing ProceduresKPI UnderstandingCustomer Feedback ActioningStrategic Planning

Soft Skills

LeadershipInfluencingCoachingEngagementRecognition

Industry Keywords

Retail IndustryHigh-Volume Customer-Focused OrganisationSpecialist ProductsHealth and Safety Compliance

About the role

Key responsibilities & impact

Manage ongoing daily operations, sales and high-volume stock management within the specialist department
Report to the Operations Manager and Complex Manager
Lead and develop a team of 20+ team members
Perform duty manager responsibilities, including opening and closing the store
Build team capability in Best Experience and Safety Culture & Compliance
Manage team engagement, performance management and recognition
Roster and strategically plan the team to deliver the service promise
Drive department sales through merchandising and monitoring key metrics
Action customer feedback to improve the end-to-end customer experience
Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
Monitor and measure customer service levels
Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
Work a minimum of 1 in 3 weekends and some public holidays

Requirements

What you’ll need

Must be age 15 or over to apply
Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
Experience with safety and wellbeing leadership
Experience with specialist products preferred
Strong leadership and influencing skills
Ability to lead and inspire a large team of 20+
Ability to develop teams through coaching, engagement, performance conversations and recognition
Ability to champion a safe and secure environment and ensure compliance with policies and procedures
Experience opening and closing a store and supporting smooth trade across weekdays and weekends
Understanding of KPIs and customer expectations
Ability to deliver effective rostering and strategic planning
Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
Must be able to work a minimum of 1 in 3 weekends and some public holidays
Background checks may be required, including police, employment, medical and qualification checks

Benefits

Comp & perks

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks
Free standard OnePass membership
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Annual festive gifts
Discounted food and drinks at Bunnings Cafe
Travelling store team member opportunities
Career development pathways
Inclusive and diverse workplace culture
Support for workplace adjustments