Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

Customer Success Manager – Mid-Market

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Own customer outcomes end-to-end: act as the captain of the ship for assigned accounts. Proactively drive next steps, remove blockers, and ensure customers achieve tangible results with the platform.
  • Lead with an advisory mindset: challenge customers constructively, guide decision-making, and position yourself as a trusted advisor across operational and strategic stakeholders.
  • Identify and drive expansion opportunities: uncover value-creation potential across teams, locations, and use cases. Build clear, impact-driven expansion motions.
  • Orchestrate the full customer lifecycle: own and continuously refine the success plan for accounts—from structured onboarding to strategic account planning, including upsells and renewals.
  • Strengthen stakeholder networks: build champions, multi-thread across departments, and align decision makers to secure strategic partnerships.
  • Translate insights into impact: connect customer goals, risks, and success criteria to clear internal actions. Collaborate closely with Sales, Product, and Support.

Requirements

  • Solid experience in Customer Success or related GTM roles, ideally in B2B SaaS.
  • Experience working with German Mittelstand companies and comfort supporting expansion across the EU and US, serving organizations of approximately 150 to 5,000 employees.
  • Take ownership of outcomes, not just tasks, and proactively drive accounts forward.
  • Confident leading customer conversations, including challenging discussions and negotiations.
  • Ability to identify expansion opportunities and translate them into structured business cases.
  • Strong analytical skills and the ability to connect usage data, customer goals, and commercial potential.
  • Understand complex stakeholder landscapes and know how to build champions.
  • Able to prioritize effectively within a larger portfolio of approximately 70 to 130 accounts.
  • Communicate clearly, confidently, and concisely in German and English at a professional level.
Benefits
  • Positive working atmosphere
  • Maximum transparency
  • Communication at eye level
  • Support for personal and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessB2B SaaSanalytical skillsbusiness case developmentaccount planningupsellingrenewalsdata analysisstakeholder managementexpansion strategy
Soft Skills
advisory mindsetproactive ownershipcommunicationnegotiationrelationship buildingstrategic thinkingproblem-solvingprioritizationcollaborationconstructive challenge