Junior Customer Success Manager
Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)
full-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- Manage and take full ownership of a portfolio of 150–200 SMB customers (companies with <150 employees) across the DACH region
- Lead key customer touchpoints, including onboarding kickoffs, enablement sessions, and regular check-ins
- Guide customers through a structured journey using defined Scaled Customer Success playbooks
- Ensure a smooth onboarding experience and help customers achieve early value quickly
- Collaborate with Product, Support, and Sales teams to ensure consistent communication and execution
- Contribute to the continuous improvement of internal processes and customer-facing materials
Requirements
- Some first experience in Customer Success, Sales, Operations, or another customer-facing role (internships or working-student roles are acceptable)
- Strong communication skills, particularly for structured customer interactions
- Fluent in German and English
- Organized and reliable; able to manage multiple tasks and maintain attention to detail
- Curious and eager to learn how scalable Customer Success models work
- Comfortable following structured processes while proactively identifying incremental improvements
- Interest in working with operational customers (e.g., logistics, manufacturing, food production)
Benefits
- Hands-on experience in Customer Success at a fast-growing Series A company
- Direct customer contact and early visibility of the impact of your work
- Learn how to run structured onboarding and customer journeys at scale
- Be part of building a scalable Customer Success model from the ground up
- Gain exposure to tools such as Planhat and modern, automation-driven workflows
- Develop a strong foundation for growth into more senior Customer Success roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsorganizedreliableattention to detailcuriouseager to learnproactiveability to manage multiple tasks